Agent Market Map
// relative performance

Customer Support & CX Agents / Contact center AI

Observed company metrics. Missing values are not ranked.

Cresta leads 4 ranked Customer Support & CX Agents / Contact center AI companies on Headcount growth · 6m (+35.9%).

Subcategories in review

4 ranked · 0 not ranked · No earlier snapshot: New

  1. 1
    Cresta
    Contact center AI
    Source Clay (LinkedIn headcount)
    New+35.9%
  2. 2
    Cognigy
    Contact center AI
    Source Clay (LinkedIn headcount)
    New+22.0%
  3. 3
    Talkdesk
    Contact center AI
    Source Clay (LinkedIn)
    New+3.2%
  4. 4
    Observe.AI
    Contact center AI
    Source Clay (LinkedIn)
    New-4.6%

Ranking methodology

How are rank changes measured?+

Current observed metrics are compared with the most recent earlier weekly snapshot. Until then, rows show — new. Missing metrics are not ranked.

Which subcategories qualify?+

Only subcategories with at least three companies. Subcategories are in review. X follower growth requires two distinct dated observations and a positive baseline.