Directory / Customer Support & CX Agents

Intercom

Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.

Intercom is a Intercom is an AI-first customer service platform for support teams, combining a helpdesk with Fin AI Agent, which answers customer questions and takes actions across chat and email. Fin is available on all plans and is priced per outcome. AI agent company selling to Customer support and CX teams. Latest disclosed round: Series D ($125M, 2018-03-27). About 1,030 employees, -49.6% over 6 months.

Customer Support & CX AgentsIncumbent agent suitesActiveintercom.com ↗

Headcount

1,030

—▼ -49.6%3m · 6m

src: Clay (LinkedIn)

X followers

—

——7d · 30d

Traffic / month

9.1M

src: Clay (web traffic)

Latest round

$125M

Series DMar 27, 2018

src: intercom.com/blog/seriesd-announcement

// profile

Product

Agent type: Intercom is an AI-first customer service platform for support teams, combining a helpdesk with Fin AI Agent, which answers customer questions and takes actions across chat and email. Fin is available on all plans and is priced per outcome.
Primary buyer: Customer support and CX teams
Integrations: —
MCP support: —
Pricing: Subscription · from $19 per seat/mo
HQ: San Francisco, California, US
Founded: 2011
LinkedIn: Profile ↗

// capital

Funding

Round: Series D
Amount: $125M
Date: Mar 27, 2018
Leads: {"Mary Meeker at Kleiner Perkins"}
Source: Announcement ↗
Investors: Finsight Ventures; Founders Circle Capital; Weekend Fund

// team

Hiring

Employees: 1,030
Growth 3m / 6m: — / -49.6%
Open roles (sample): Account Manager, Commercial (German Speaking); Group Product Manager - Web; Senior Enterprise Solutions Engineer; Director, Product Marketing; Senior Software Engineer – GTM Systems; Senior Manager, Professional Services Presales; AI Deployment Specialist; Strategic Projects Lead, GTM; Director, Product Marketing; Manager, Account Executives (MidMarket)
X mentions this week: —
X handle: —

// x.com

Sources

Last verified: Nov 4, 2026

Profile: https://intercom.com
Funding: https://www.intercom.com/blog/seriesd-announcement
Headcount: Clay (LinkedIn)
Open jobs: Clay
Traffic: Clay (web traffic)
Pricing: https://www.intercom.com/pricing
X metrics: —
X handle (homepage-verified): —
Clay enrichment: Clay enrichment 2026-11-04
Homepage: https://intercom.com
funding: https://www.intercom.com/blog/seriesd-announcement
seed_type: Company homepage (curated market-map list)
funding_status: Verified (primary/press)
funding_source_type: primary

// related

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// faq

About Intercom

What does Intercom do?+

Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.

How much has Intercom raised most recently?+

Series D of $125M on Mar 27, 2018, led by {"Mary Meeker at Kleiner Perkins"}.

How many employees does Intercom have?+

About 1,030 (3-month growth —).

How is Intercom priced?+

Subscription, starting at $19 per seat/mo.

// cite

Cite this data

Intercom profile. Agent Market Map, The GTM Engineering Newsletter. Last verified Nov 4, 2026. https://agentmarketmaps.com/company/intercom